Ascent HI Mobile App Terms of Service

Effective Date: July 14, 2026

These Terms of Service (“Terms”) form a legal agreement between you and Ascent HI LLC (“Ascent HI,” “we,” “us,” or “our”) governing your access to and use of the Ascent HI mobile application for Android or iOS (the “App”) and all related features, content, technology, and services provided through the App (collectively, the “Service”).

By tapping “I Agree,” checking an acceptance box, signing in, submitting a recording, purchasing a subscription, or otherwise using the Service, you agree to:

these Terms;
the Ascent HI Mobile Privacy Policy;
any purchase terms displayed by Google Play or Apple; and
any additional policies or agreements provided by your employer, coach, manager, consultant, or sponsoring organization.

If you do not agree, do not access or use the Service.

1. The Service

The App may allow you to:

record audio on your device after you initiate recording;
store, play, rename, export, share, and delete recordings stored locally on your device;
sign in to an account provided or authorized by a coaching organization, employer, coach, manager, consultant, or other sponsoring entity;
submit selected recordings for transcription and analysis;
receive AI-assisted conversation evaluations, scorecards, metrics, reports, slide briefs, recommended actions, audio feedback, or video feedback;
review previously generated coaching materials;
access features or content made available by your Organization; and
purchase or manage an eligible subscription where offered.

The particular features available to you may depend on your device, subscription, Organization, account permissions, location, App version, and available credits.

The Service uses artificial intelligence and automated systems. Important limitations concerning AI-generated content are described in Section 10.

2. Your Organization

For purposes of these Terms, your “Organization” means the employer, company, coaching provider, coach, manager, consultant, trainer, administrator, or other entity that provisions, sponsors, manages, or supports your access to the Service.

Your Organization may:

create or authorize your account;
determine your access to the Service;
configure the methodology or evaluation criteria applied to your submissions;
assign coaches, managers, administrators, or other authorized users;
provide or purchase credits;
access recordings you submit;
access transcripts, evaluations, reports, metrics, and other Coaching Results;
establish retention requirements; and
suspend or end your Organization-sponsored access.

Your use of the Service may also be subject to a separate employment, coaching, consulting, subscription, or organizational agreement. Ascent HI is not a party to such an agreement unless expressly stated in writing.

If an Organization agreement conflicts with these Terms, these Terms govern your relationship with Ascent HI, while the Organization agreement governs your relationship with your Organization.

3. Accounts and Security

3.1 Organization-provisioned accounts

Accounts may be provisioned or authorized by your Organization rather than created directly inside the App.

You may be required to provide:

your Organization’s portal address;
an organization or coach code;
your email address;
a password; or
another approved authentication method.

3.2 Your responsibilities

You agree to:

provide accurate information;
maintain the confidentiality of your credentials;
use only an account you are authorized to access;
not share your account with another person;
promptly notify Ascent HI or your Organization of suspected unauthorized access; and
keep your device reasonably secure.

You are responsible for activity conducted through your account to the extent permitted by applicable law.

3.3 Guest or local mode

The App may offer a guest or local mode that does not require signing in.

In guest or local mode, you may be able to create and manage recordings stored only on your device. You cannot submit recordings for coaching unless you sign in or otherwise complete the required authorization process.

Recordings made in guest or local mode are not transmitted to Ascent HI unless you intentionally use a submission or upload feature.

4. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Service.

If the age of legal majority where you live is higher than 18, you must have reached that age.

The Service is intended for professional, business, coaching, training, and workplace use. It is not directed to children.

You may not use the Service if:

applicable law prohibits you from doing so;
you are subject to trade or economic sanctions that prohibit the transaction;
you are listed on an applicable government restricted-party list; or
your prior access was terminated for serious or repeated violations and we have not authorized renewed access.

5. App-Store Subscriptions and Billing

5.1 Subscription availability

Some App features may require a paid, automatically renewing subscription.

Available plans, prices, billing periods, free trials, introductory offers, and included features are displayed in the App before purchase. Those purchase details are incorporated into these Terms.

Prices may vary by:

platform;
country or region;
currency;
applicable taxes;
promotional offer; and
subscription tier.

5.2 Google Play purchases

When you purchase an Android subscription through Google Play:

payment is processed through your Google Play account;
Google’s applicable payment and subscription terms apply;
your subscription automatically renews unless cancelled before renewal;
you can manage or cancel it through Google Play’s subscription controls; and
refund eligibility is determined under applicable law, Google Play policies, and any refund rights separately offered by Ascent HI.

Ascent HI does not receive your full payment-card number from Google Play.

5.3 Apple purchases

When you purchase an iOS subscription through Apple:

payment is processed through your Apple ID;
Apple’s applicable Media Services and subscription terms apply;
your subscription automatically renews unless cancelled before renewal;
you can manage or cancel it through Apple’s subscription controls; and
refund eligibility is determined under applicable law, Apple policies, and any refund rights separately offered by Ascent HI.

Ascent HI does not receive your full payment-card number from Apple.

5.4 Free trials and introductory offers

Where a free trial or introductory offer is provided:

eligibility may be limited to new or qualifying subscribers;
the duration and renewal price will be displayed before enrollment;
the subscription converts to a paid subscription unless cancelled before the trial or promotional period ends; and
the applicable app store may restrict repeated use of an offer.

5.5 Automatic renewal

Subscriptions automatically renew for successive billing periods until cancelled.

Your app store account is charged according to the applicable store’s timing and renewal rules.

You are responsible for cancelling before the applicable renewal deadline.

5.6 Cancellation

You may cancel an app-store subscription through the store that processed the purchase.

For Google Play purchases, use Google Play’s subscription-management controls.

For Apple purchases, use Apple’s subscription-management controls.

Deleting:

the App;
your Ascent HI account;
your Organization account; or
a local recording

does not automatically cancel an app-store subscription.

Unless required by law or applicable app-store policy, cancellation takes effect at the end of the current paid period and does not generate a prorated refund.

5.7 Restoring purchases

Where supported, you may restore eligible purchases through the App or the applicable app-store account.

Subscription verification and entitlement management may be facilitated through a contracted subscription-management provider.

5.8 Changes to prices or plans

We may modify subscription plans, pricing, included features, or billing periods.

Price changes apply as permitted by applicable law and app-store requirements. The applicable app store may provide advance notice and may require your consent before a changed renewal price takes effect.

6. Organization Credits

Submitting a recording for certain coaching services may require one or more credits.

Credits may be:

provided by your Organization;
purchased by your Organization under a separate agreement;
assigned to your account;
subject to expiration or usage restrictions under the Organization agreement; or
deducted when you submit a selected service request.

The App should display the applicable credit cost before you confirm a submission.

Unless expressly offered through an authorized app-store purchase:

credits are not sold directly to individual users inside the App;
credits have no cash value;
credits cannot be transferred between unrelated Organizations;
credits are not redeemable for cash; and
refunds or adjustments are governed by the agreement between Ascent HI and your Organization.

Do not use or describe credits as cryptocurrency, stored value, an investment, or a financial asset.

7. Recording Consent and Legal Responsibility

You are responsible for ensuring that every recording you make or submit is lawful.

Recording-consent laws vary by state, country, and location. Some jurisdictions permit recording with the consent of one participant, while others require the consent of all participants.

Before recording or submitting a conversation, you must:

determine which laws apply;
provide all notices required by law;
obtain consent from each participant when required;
comply with your Organization’s recording and confidentiality policies;
comply with contractual and professional obligations;
ensure that you are authorized to submit the content for automated processing; and
stop recording if a participant withdraws consent where the law requires you to do so.

You may not assume that a participant’s presence constitutes consent.

Ascent HI does not independently verify that legally sufficient notice or consent has been provided.

Do not use the App to secretly record:

communications that you are not legally permitted to record;
conversations in locations where recording is prohibited;
communications protected by legal privilege unless authorized;
classified or restricted government information;
medical consultations unless all applicable legal and organizational requirements are satisfied; or
another person for surveillance, stalking, harassment, blackmail, fraud, or coercion.

You are responsible for claims resulting from your failure to comply with applicable recording laws, subject to applicable law and Section 17.

8. User Content and Ownership

8.1 User Content

“User Content” includes:

recordings;
audio files;
recording titles;
transcripts;
text or instructions submitted through the Service;
comments or feedback;
files uploaded through the Service; and
other material provided by you or on your behalf.

8.2 Ownership

As between you and Ascent HI, you or your Organization retain ownership of User Content, subject to the rights of conversation participants and other third parties.

These Terms do not transfer ownership of User Content to Ascent HI.

You represent that you have all permissions and authority required to submit and process your User Content.

8.3 License to Ascent HI

You grant Ascent HI a worldwide, non-exclusive, royalty-free, sublicensable license to:

host;
copy;
store;
transmit;
format;
transcribe;
analyze;
reproduce;
display;
generate derivative coaching materials from; and
otherwise process

User Content solely as reasonably necessary to:

operate and deliver the Service;
generate Coaching Results;
make User Content and Coaching Results available to authorized users;
secure and troubleshoot the Service;
prevent violations;
comply with law; and
perform our obligations to you and your Organization.

This license continues for as long as the relevant User Content is retained in accordance with the Mobile Privacy Policy, including any temporary backup period or legally required retention.

8.4 No general-purpose AI training

We do not use recordings, transcripts, or Coaching Results to train general-purpose artificial-intelligence models.

We do not authorize contracted AI processors to use submitted content to train their general-purpose models.

We may use:

de-identified technical data;
aggregated performance data;
system telemetry;
error information; and
user feedback

to maintain, secure, evaluate, and improve the Service, provided such use complies with the Mobile Privacy Policy and applicable agreements.

8.5 On-device recordings

Recordings not submitted to the Service ordinarily remain only on your device.

You are responsible for:

backing up recordings;
protecting the device;
managing exported copies;
deleting unwanted recordings; and
understanding how your device’s cloud backup or file-sharing features may handle them.

Deleting or uninstalling the App may permanently delete locally stored recordings.

9. Prohibited and Objectionable Content

You may not create, record, upload, submit, generate, distribute, or use the Service in connection with content or conduct that:

is unlawful;
records a person without legally required notice or consent;
infringes copyright, trademark, privacy, publicity, confidentiality, contractual, or other rights;
contains malware, spyware, malicious code, or instructions designed to compromise a device or system;
promotes terrorism or violent extremist organizations;
sexually exploits or endangers a child;
contains child sexual abuse material;
contains non-consensual intimate imagery;
creates or facilitates a non-consensual sexual deepfake;
threatens, harasses, bullies, stalks, abuses, or intimidates another person;
promotes hatred or violence against a protected group;
promotes suicide, self-harm, or dangerous activity;
facilitates fraud, impersonation, scams, extortion, identity theft, or deceptive conduct;
deceptively impersonates a real person through AI-generated voice or video;
facilitates academic, professional, financial, or governmental dishonesty;
includes unlawfully obtained personal or confidential information;
promotes the sale of illegal goods or services;
is primarily pornographic or sexually exploitative;
interferes with another person’s use of the Service;
attempts to manipulate, bypass, or disable safety systems;
misrepresents your identity, authority, or affiliation;
is submitted for surveillance or employee monitoring that violates law or disclosed organizational policy; or
otherwise violates Google Play, Apple App Store, or applicable service policies.

Context may be considered when evaluating content, including legitimate training, compliance, safety, documentary, or educational uses.

10. AI-Generated Coaching Results

“Coaching Results” include transcripts, evaluations, summaries, metrics, scorecards, recommendations, reports, slide briefs, audio feedback, and AI-generated video or avatar content produced through the Service.

10.1 Automated processing

Coaching Results may be generated using:

speech-recognition systems;
speaker-identification or speaker-separation systems;
large language models;
automated scoring systems;
text-to-speech systems; and
AI-avatar or video-generation services.

10.2 Possible inaccuracies

Coaching Results may contain:

transcription errors;
missing words;
incorrect speaker attribution;
incorrect tone or sentiment interpretations;
incomplete context;
inaccurate scoring;
fabricated or unsupported statements;
inappropriate recommendations; or
other errors.

You must independently review Coaching Results before relying on, distributing, or acting on them.

10.3 Not professional advice

Coaching Results are provided for educational, coaching, training, and performance-development purposes.

They are not:

legal advice;
medical or mental-health advice;
financial or investment advice;
tax advice;
human-resources advice;
regulatory advice;
safety-critical instructions; or
a substitute for qualified professional judgment.

10.4 Human review

Neither you nor your Organization should use Coaching Results as the sole basis for:

hiring;
termination;
promotion;
compensation;
discipline;
eligibility decisions;
credit decisions;
insurance decisions;
legal decisions; or
other decisions producing legal or similarly significant effects.

Human review and independent verification are required.

10.5 Synthetic media

AI-generated audio or video may use:

an authorized avatar;
an authorized synthetic voice;
an authorized cloned voice; or
another computer-generated presenter.

You may not use the Service to create deceptive media, impersonate another person without permission, facilitate fraud, or falsely represent AI-generated media as an authentic recording of a real event.

10.6 Reporting problematic outputs

You may report an inaccurate, offensive, unsafe, deceptive, or otherwise problematic Coaching Result through:

an in-App reporting or feedback feature, where available;
your Organization;
support@ascenthi.com; or
another reporting method displayed in the App.

Reports should include enough information for us to locate and review the relevant output.

We may investigate and, where appropriate:

remove or restrict the content;
regenerate or correct an output;
notify the Organization;
modify safeguards;
suspend a feature;
suspend an account; or
take other proportionate action.

11. User-Content Reporting and Moderation

Because User Content may be accessible to authorized coaches, managers, administrators, or other Organization users, you agree that Ascent HI and the Organization may review and moderate User Content as reasonably necessary.

You may report User Content or another authorized user when you reasonably believe that the content or conduct:

violates these Terms;
violates applicable law;
infringes your rights;
contains objectionable or abusive material;
was recorded or submitted without required authority; or
presents a safety or security concern.

Reports may be submitted through an in-App reporting feature, where available, or to support@ascenthi.com.

Your Organization may also provide its own reporting process.

We may take reasonable action, including:

investigating the report;
preserving relevant evidence;
restricting access;
removing content;
notifying the Organization;
warning the responsible user;
suspending or terminating an account; or
referring a matter to law enforcement where legally required or appropriate.

Knowingly submitting false or abusive reports may itself violate these Terms.

The Service is not intended as a public social network and may not provide direct user-to-user messaging. If a future feature enables direct interaction between users, additional blocking and safety controls may apply.

12. Other Acceptable-Use Requirements

You agree not to:

access another person’s account without authorization;
attempt to view another Organization’s data;
circumvent authentication, credit, subscription, or access controls;
probe, scan, or test system vulnerabilities without written authorization;
interfere with the Service’s operation;
introduce malware or malicious code;
use bots or automated tools to access or extract information except through an authorized integration;
scrape the Service;
reverse engineer, decompile, or disassemble the App except where applicable law expressly permits it;
remove proprietary notices;
copy or create a competing product using protected elements of the Service;
resell or sublicense the Service without written authorization;
use the Service beyond your Organization’s licensed scope;
overload or abuse processing systems;
falsely claim that Coaching Results were created or approved by Ascent HI personnel;
use the Service to benchmark or publicly evaluate the underlying technology without authorization; or
assist another person in doing any prohibited act.

13. Intellectual Property

The App, Service, software, user interface, designs, workflows, templates, prompts, scoring systems, branding, trademarks, logos, and all related content—excluding User Content—are owned by Ascent HI or its licensors and are protected by intellectual-property laws.

Subject to your compliance with these Terms, Ascent HI grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the App on a compatible device you own or control, as permitted by the applicable app-store rules, solely for authorized use of the Service.

No ownership rights are transferred to you.

“Ascent HI,” related logos, and associated names are trademarks or service marks of Ascent HI LLC. You may not use them without written authorization.

If you send us suggestions, ideas, corrections, or product feedback, you grant us the right to use that feedback without payment or restriction, provided we do not publicly identify you without permission.

14. Third-Party Services

The Service may rely on third-party providers for:

app distribution;
payment processing;
subscription management;
authentication;
cloud infrastructure;
storage;
transcription;
artificial-intelligence analysis;
email communications;
audio generation; and
video or avatar generation.

Third-party services may be subject to their own terms and privacy policies.

Ascent HI is responsible for its obligations concerning contracted service providers but is not responsible for independent products or services that we do not control.

The App may display or link to your Organization’s portal or other external websites. Your Organization is responsible for its separate portal configuration, content, policies, and practices.

15. Privacy

Our handling of personal data is described in the Ascent HI Mobile App Privacy Policy, available at:

https://www.ascenthi.com/mobile-privacy

The Mobile Privacy Policy explains:

what information is accessed or collected;
how submitted recordings are processed;
which service providers may receive information;
how information is protected;
retention and deletion practices;
your Organization’s role; and
applicable privacy rights.

The Mobile Privacy Policy is incorporated into these Terms by reference.

16. Account Deletion and Termination

16.1 Deletion by you

You may stop using the Service at any time.

Where available, you may initiate permanent account deletion through:

Settings → Account → Delete Account

You may also request deletion outside the App at:

https://www.ascenthi.com/mobile-account-deletion

Deletion requests may also be submitted to:

privacy@ascenthi.com

We may verify your identity before processing a deletion request.

16.2 Effect of account deletion

Deleting your account ordinarily results in:

deletion of authentication credentials;
revocation of active access;
deletion or anonymization of account profile information controlled by Ascent HI; and
deletion or de-identification of associated information as described in the Mobile Privacy Policy.

Because the App and your Organization’s coaching portal may use the same account, deleting your account may remove access to both.

Submitted recordings, transcripts, evaluations, and other Coaching Results may be controlled by your Organization and may remain subject to its lawful retention policy.

Information may also be retained when reasonably necessary for:

security;
fraud prevention;
tax or accounting requirements;
regulatory compliance;
legal claims;
valid legal holds; or
documenting and honoring your deletion request.

16.3 Local recordings

Online account deletion does not automatically delete recordings stored locally on your device.

You must separately delete local recordings or remove the App’s local storage.

16.4 Subscriptions

Account deletion does not automatically cancel a Google Play or Apple subscription.

You must separately cancel the subscription through the app store that processed the purchase.

16.5 Suspension or termination by Ascent HI

We may restrict, suspend, or terminate access when:

you materially or repeatedly violate these Terms;
you use the Service unlawfully;
your activity creates a security or safety risk;
payment is reversed or remains unpaid;
your Organization ends or suspends your access;
your Organization’s agreement with us ends;
continued service would violate law or app-store requirements;
we reasonably suspect fraud or unauthorized access; or
the Service or a feature is discontinued.

Where reasonable and legally required, we will provide notice and an opportunity to address the issue.

Immediate action may be taken where necessary to protect users, confidential data, the Service, or the public.

16.6 Effect of termination

Upon termination:

your license to use the Service ends;
you must stop accessing the Service;
stored information will be handled under the Mobile Privacy Policy; and
provisions that by their nature should survive will remain effective.

Sections concerning ownership, licenses, recording responsibility, prohibited use, AI limitations, disclaimers, liability, indemnification, disputes, and general legal terms survive termination.

17. Disclaimers

THE SERVICE AND COACHING RESULTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ASCENT HI DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF:

MERCHANTABILITY;
FITNESS FOR A PARTICULAR PURPOSE;
TITLE;
NON-INFRINGEMENT;
ACCURACY;
AVAILABILITY; AND
QUIET ENJOYMENT.

WE DO NOT WARRANT THAT:

THE SERVICE WILL ALWAYS BE AVAILABLE;
RECORDINGS WILL NEVER BE LOST;
TRANSCRIPTIONS WILL BE ACCURATE;
AI OUTPUTS WILL BE COMPLETE OR ERROR-FREE;
THE SERVICE WILL MEET EVERY ORGANIZATIONAL OR REGULATORY REQUIREMENT;
DEFECTS WILL ALWAYS BE CORRECTED; OR
USE OF THE SERVICE WILL PRODUCE A PARTICULAR BUSINESS, COACHING, SALES, OR PERFORMANCE RESULT.

You are responsible for maintaining appropriate backup copies of important local recordings and exported materials.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ASCENT HI AND ITS OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND AFFILIATES WILL NOT BE LIABLE FOR:

INDIRECT DAMAGES;
INCIDENTAL DAMAGES;
SPECIAL DAMAGES;
CONSEQUENTIAL DAMAGES;
EXEMPLARY OR PUNITIVE DAMAGES;
LOST PROFITS;
LOST REVENUE;
LOST BUSINESS;
LOST OPPORTUNITIES;
LOSS OF GOODWILL;
LOSS OR CORRUPTION OF DATA;
UNAUTHORIZED RECORDING CLAIMS;
EMPLOYMENT OR COACHING DECISIONS MADE BY AN ORGANIZATION; OR
RELIANCE ON INACCURATE AI-GENERATED CONTENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ASCENT HI’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

THE TOTAL AMOUNT YOU PERSONALLY PAID TO ASCENT HI THROUGH THE APP DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
ONE HUNDRED U.S. DOLLARS.

If the Service was provided to you solely through an Organization and you personally paid no amount, the second amount above applies.

The limitations apply regardless of the legal theory and even if Ascent HI was advised that damages were possible.

These limitations do not apply to:

liability that cannot legally be limited;
fraud or fraudulent misrepresentation;
intentional misconduct;
death or personal injury caused by negligence where such liability cannot be limited; or
mandatory consumer rights.

19. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Ascent HI and its officers, employees, contractors, and agents from third-party claims, losses, liabilities, damages, judgments, and reasonable legal expenses arising from:

an unlawful or unauthorized recording you make;
your failure to obtain legally required consent;
your User Content;
your infringement of another person’s rights;
your misuse of AI-generated voice or video;
your violation of these Terms; or
your violation of applicable law.

This section does not apply to the extent prohibited by consumer law or other applicable law.

20. Google Play-Specific Terms

The following provisions apply when you obtain the App through Google Play:

These Terms are between you and Ascent HI, not Google.
Google is not responsible for the App, its content, maintenance, support, or any claims relating to the App.
Your use of Google Play and Google Play Billing remains subject to Google’s applicable terms.
Purchases made through Google Play are managed through your Google Play account.
You must comply with Google Play’s applicable usage rules and policies.
Google and its affiliates may be third-party beneficiaries of provisions intended to benefit them where permitted by applicable terms and law.
Questions or claims concerning the App should be directed to Ascent HI using the contact information in Section 25.

21. Apple-Specific Terms

The following provisions apply when you obtain the App through Apple’s App Store:

These Terms are between you and Ascent HI only, not Apple.
Apple is not responsible for the App or its content.
The license granted under these Terms is limited to use on Apple-branded products that you own or control, as permitted by Apple’s applicable usage rules, including supported Family Sharing or volume-purchasing arrangements.
Ascent HI, not Apple, is responsible for maintenance and support.
If the App fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price of the App, if any, as required by Apple’s terms. To the maximum extent permitted by law, Apple has no other warranty obligation concerning the App.
Ascent HI, not Apple, is responsible for claims concerning:
- product liability;
- legal or regulatory compliance;
- consumer protection;
- privacy; and
- intellectual-property infringement.
You represent that you are not located in a country subject to an applicable U.S. Government embargo and are not listed on an applicable U.S. Government restricted-party list.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce applicable provisions against you.
Questions or claims concerning the App should be directed to Ascent HI using the contact information in Section 25.

22. Changes to the Service

We may modify, update, suspend, restrict, or discontinue part or all of the Service.

Changes may include:

adding or removing features;
changing AI or transcription providers;
modifying supported devices;
changing subscription plans;
changing credit requirements;
updating security requirements;
limiting storage or processing capacity; or
replacing features with substantially similar functionality.

Where a change materially affects a paid subscription, we will provide notice as required by applicable law and app-store policy.

We are not liable for modifications or discontinuation except to the extent required by law or an applicable refund obligation.

23. Changes to These Terms

We may revise these Terms to reflect:

changes to the Service;
changes to billing or subscription practices;
changes to applicable laws;
security or safety requirements;
changes to third-party providers;
changes to app-store policies; or
improvements in clarity.

The Effective Date at the top indicates the most recent revision.

For material changes, we may provide notice through:

the App;
email;
the website;
your Organization; or
another reasonable method.

Changes apply prospectively unless applicable law requires otherwise.

Where legally required, we will ask you to affirmatively accept revised Terms.

Continuing to use the Service after valid notice and the effective date constitutes acceptance to the extent permitted by law. If you do not agree, stop using the Service and cancel any active subscription.

24. Governing Law and Disputes

These Terms are governed by the laws of the State of South Carolina and applicable United States federal law, without regard to conflict-of-law principles.

Subject to mandatory consumer protections, the state and federal courts located in South Carolina will have jurisdiction over disputes arising from these Terms or the Service.

Nothing in this section prevents either party from:

seeking emergency or injunctive relief;
bringing an eligible claim in small-claims court; or
exercising a mandatory right under applicable consumer law.

If you are a consumer who ordinarily resides in the European Economic Area, United Kingdom, or another jurisdiction with mandatory consumer protections:

you retain the protections of the laws of your habitual residence; and
you may bring proceedings in any court or forum available to you under applicable mandatory law.

Before filing a formal claim, you are encouraged to contact support@ascenthi.com and provide a brief description of the dispute so the parties can attempt an informal resolution.

25. Contact Information

Ascent HI LLC

General support and Terms questions:
support@ascenthi.com

Privacy and deletion requests:
privacy@ascenthi.com

Website:
https://www.ascenthi.com

Mobile Privacy Policy:
https://www.ascenthi.com/mobile-privacy

Account and data deletion:
https://www.ascenthi.com/mobile-account-deletion

26. General Provisions

Entire agreement

These Terms, the Mobile Privacy Policy, applicable app-store purchase terms, and any incorporated written terms constitute the agreement between you and Ascent HI concerning the App.

Severability

If a provision is found unenforceable, it will be modified to the minimum extent necessary or severed, while the remaining provisions remain effective.

No waiver

Failure to enforce a provision is not a waiver of the right to enforce it later.

Assignment

You may not assign your rights or obligations under these Terms without our written consent.

We may assign these Terms in connection with:

a merger;
acquisition;
corporate reorganization;
financing;
sale of assets; or
transfer of the Service,

subject to applicable law.

No agency relationship

These Terms do not create a partnership, joint venture, employment relationship, franchise, fiduciary relationship, or agency relationship between you and Ascent HI.

Headings

Section headings are for convenience and do not affect interpretation.

Electronic communications

You consent to receive agreements, disclosures, notices, and other communications electronically where permitted by law.

Language

If these Terms are translated, the English-language version controls to the extent permitted by applicable law unless the translation expressly states otherwise.